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Mortgage Solutions

Yes, when you apply for a mortgage or seek advice from a mortgage broker, you indirectly give permission for a soft credit search. This is part of the process to ensure the mortgage products offered are suited to your financial situation. Mortgage Metrix conducts these searches on behalf of your lender or broker, with your best interest in mind.

Mortgage Metrix may appear on your credit report as a result of a soft search conducted to monitor your current mortgage terms or when you're exploring new mortgage options through a broker or lender. These checks are performed to keep your mortgage deal competitive and tailored to your financial circumstances, ensuring the best possible outcome for you.

No, the soft search conducted by Mortgage Metrix does not affect your credit score. Soft searches are informational and are not visible to other lenders, meaning they have no impact on your creditworthiness or your ability to secure loans in the future.

If you don't recognise a search from Mortgage Metrix on your credit report, it's likely because we're working behind the scenes with your mortgage broker or lender. Use our lookup tool to find out which Financial Services provider is utilising the Mortgage Metrix service on your behalf. Rest assured, our soft searches are conducted with authorisation and aim to benefit your financial positioning.

If, after contacting your mortgage provider, you still believe an unauthorised search has been made, it's crucial to report this to Action Fraud and notify the credit reporting agency Equifax. They will investigate the matter, and if confirmed as fraudulent, the search will be removed from your credit report.

Absolutely. Regularly checking your credit report is a proactive step in managing your financial health. It allows you to monitor your credit status and identify any potential discrepancies or fraudulent activities early. Remember, checking your own credit report is a soft search and does not impact your credit score.

Absolutely not. The advantage of soft credit searches, like the ones conducted by Mortgage Metrix, is that they have zero impact on your credit score and won't limit your ability to secure credit in the future. This type of search is only visible to you, allowing you to monitor who checks your credit history without affecting its visibility to other lenders or financial institutions.

By partnering with your mortgage lender or broker, Mortgage Metrix performs these soft searches to ensure that you're always getting the best mortgage deal possible without any repercussions to your credit standing. If you're in the process of mortgage consultation or optimisation, rest assured that our involvement through soft searches is designed to be beneficial, secure, and discreet, safeguarding your financial health while keeping you informed.

No, checking your own credit score and report is a ‘soft’ credit search. That means it won’t lower your credit score or affect your chances of getting credit. It’s important to keep an eye on your credit score and check it regularly. Knowing your credit score will give you an accurate picture of your financial health and can alert you to any credit card fraud carried out in your name.

Companies should always get your permission before doing a hard credit search, as this could affect your credit.
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If you’re filling out an application for a loan or credit card or similar, you’ll normally have to tick a box giving your permission for that company to perform a credit search, before you can proceed with the application.

But certain companies that you already have an account with may do a soft credit search without asking your permission first. For example, your bank or credit card provider may do a soft enquiry before marketing a new credit card or product to you. This soft credit search won’t affect your credit score.